DCF Auto Brokerage LLC — Privacy Policy
Effective Date: February 26, 2026
Last Updated: August 1, 2026
DCF Auto Brokerage LLC (“DCF,” “Company,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, submit a form, communicate with us, or use our vehicle brokerage and related services.
This Privacy Policy applies only to information processed by DCF. Independent dealerships, lenders, vehicle transporters, payment processors, and other third parties may maintain their own privacy policies and practices.
1. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Contact and Identification Information
Full name
Telephone number
Email address
Mailing or residential address
City, state, and ZIP code
Date of birth
Driver’s license or other identification information when reasonably necessary
Vehicle and Transaction Information
Vehicle make, model, trim, color, options, and other preferences
Vehicle identification number, mileage, condition, and trade-in information
Purchase, lease, or financing preferences
Budget, down-payment amount, and target payment information
Appointment, delivery, and transaction details
Documents or information you voluntarily submit concerning a vehicle transaction
Financial and Credit-Related Information
When you request financing or leasing assistance, we may collect or facilitate the collection of information such as:
Employment and income information
Housing and monthly expense information
Credit-related information
Social Security number
Financial account information
Information contained in a credit or financing application
We seek to collect only the information reasonably necessary to provide the services you request. Sensitive information should be submitted only through a secure form, portal, dealership, lender, or other method specifically designated by DCF.
Communications Information
We may collect and maintain records of:
Website forms
Emails
Text messages
Telephone calls
Chat conversations
Appointment notes
Customer-service communications
Calls and electronic communications may be monitored, processed, or recorded for customer service, training, security, documentation, and compliance purposes where permitted by law and after any legally required notice or consent.
Website and Device Information
When you use our website, we or our service providers may automatically collect:
Internet Protocol address
Browser and device type
Operating system
Referring website
Pages viewed
Dates and times of visits
Website interactions
Cookie, pixel, and advertising identifiers
General or approximate location derived from an IP address
Payment Information
Payments may be processed by third-party payment processors. DCF generally does not receive or store complete payment-card numbers, although we may receive limited transaction details such as the customer’s name, payment amount, payment status, and transaction identifier.
2. Sources of Personal Information
We may collect personal information:
Directly from you
Through our website, forms, calls, text messages, emails, and social-media lead forms
From dealerships, lenders, transporters, and service providers involved in a transaction you requested
From advertising, analytics, customer-relationship-management, and communication platforms
From referral sources or business partners
From publicly available sources where legally permitted
We may combine information received from different sources when reasonably necessary to provide our services, maintain accurate records, prevent fraud, or comply with legal obligations.
3. How We Use Personal Information
We may use personal information to:
Respond to inquiries and provide requested services
Source vehicles and communicate with dealerships or sellers
Negotiate vehicle pricing and transaction terms
Evaluate and coordinate trade-in or vehicle-sale requests
Assist with financing and leasing applications
Submit information to authorized dealerships and lenders at your direction
Coordinate appointments, paperwork, transportation, and vehicle delivery
Process payments and maintain transaction records
Communicate regarding your inquiry, appointment, transaction, or account
Provide customer service and resolve complaints or disputes
Verify identity and prevent fraud, misuse, or unauthorized activity
Operate, maintain, analyze, and improve our website and services
Measure advertising effectiveness and understand website usage
Send promotional communications where legally permitted and properly authorized
Maintain records of consent, communications, and transactions
Enforce agreements and protect our legal rights
Comply with legal, regulatory, tax, accounting, and reporting obligations
DCF may use customer-relationship-management systems, automated tools, chat systems, voice systems, or artificial-intelligence-assisted tools to process communications, respond to inquiries, qualify service requests, prepare summaries, and schedule appointments. DCF does not make final lending or credit-approval decisions. Those decisions are made independently by dealerships, lenders, and other financial institutions.
4. How We Disclose Personal Information
We may disclose personal information under the following circumstances:
Dealerships, Lenders, and Transaction Participants
At your request or when reasonably necessary to provide requested services, we may disclose information to:
Licensed motor-vehicle dealerships
Banks, credit unions, finance companies, and lenders
Vehicle sellers or buyers
Vehicle transport and delivery providers
Inspection, registration, title, insurance, or transaction-support providers
Dealerships and lenders independently determine credit approval, financing terms, lease terms, required documentation, and transaction eligibility.
Service Providers
We may disclose information to companies that perform services for us, including:
Website hosting and maintenance
Customer-relationship-management systems
Email, telephone, and text-message providers
Payment processing
Electronic signatures and document management
Data storage and cybersecurity
Analytics and advertising measurement
Accounting, legal, compliance, and professional services
Vehicle transportation and transaction coordination
These providers may access information only as reasonably necessary to perform services for DCF and are expected to protect the information in accordance with applicable law and contractual requirements.
Legal and Safety Purposes
We may disclose information when reasonably necessary to:
Comply with a subpoena, court order, law, regulation, or government request
Investigate suspected fraud, misuse, security incidents, or illegal activity
Protect the rights, property, safety, or security of DCF, our customers, or others
Establish, exercise, or defend legal claims
Enforce our agreements, policies, or contractual rights
Business Transactions
Information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, subject to applicable legal requirements.
At Your Direction
We may disclose information to another person or entity when you request, authorize, or direct us to do so.
5. Sale of Information and Advertising Disclosures
DCF does not sell personal information in exchange for money.
We may use analytics, cookies, pixels, and advertising technologies that disclose online identifiers and website activity to analytics or advertising providers for campaign measurement, attribution, audience analysis, or advertising. Certain state laws may define some of these activities as “sharing,” “targeted advertising,” or a “sale,” even when no money is exchanged.
DCF does not use or disclose Social Security numbers, credit-application information, income information, financial account information, or other sensitive credit-related information for targeted advertising.
Where required by applicable law, users may request to opt out of qualifying targeted advertising, sale, or sharing by contacting us using the information below.
6. Mobile Information and SMS Consent
Mobile telephone information, SMS opt-in information, and text-messaging consent records are not sold, rented, or disclosed to third parties or affiliates for their own marketing or promotional purposes.
We may provide mobile information to communications vendors solely as necessary to operate our messaging program, deliver requested communications, maintain consent records, provide customer support, and comply with applicable law. Those providers are not authorized to use the information for their own independent marketing purposes.
Text-messaging originator opt-in data and consent will not be shared with third parties for their own marketing or promotional purposes.
7. SMS, Telephone, and Email Communications
When you provide your telephone number and affirmatively agree to receive communications, DCF may contact you regarding:
Vehicle requests
Vehicle sourcing or availability
Financing or leasing status
Appointments and reminders
Documentation and transaction updates
Vehicle delivery
Customer-service matters
Promotional offers where separately authorized
Communications may be sent using manual, automated, prerecorded, or artificial-intelligence-assisted technology where legally permitted.
Message frequency varies. Message and data rates may apply. Consent to receive promotional or marketing text messages is not a condition of purchasing any product or service.
You may revoke SMS consent at any time by replying STOP, CANCEL, END, QUIT, UNSUBSCRIBE, OPT OUT, or REVOKE, or by communicating a clear request to stop through another reasonable method. We may send one non-promotional message confirming the opt-out request.
For assistance, reply HELP or email [email protected].
After opting out of text messages, we may communicate through another lawful channel regarding an existing transaction, legal obligation, or customer-service request. You must provide new consent before promotional text messaging resumes.
You may unsubscribe from promotional emails using the unsubscribe instructions contained in the email. Transactional, security, legal, and customer-service emails may continue when reasonably necessary.
8. Credit Applications and Financial Information
DCF is not a bank or lender and does not independently guarantee credit approval, interest rates, lease terms, monthly payments, or financing eligibility.
Information submitted for financing or leasing assistance may be provided to licensed dealerships, lenders, or financing providers to evaluate your application. Their handling of information is governed by their own privacy notices, security practices, and legal obligations.
Do not send Social Security numbers, complete financial account numbers, credit-card numbers, passwords, or similarly sensitive information through ordinary text messages, social-media messages, or unencrypted email unless DCF has specifically instructed you to use an appropriate secure method.
9. Cookies and Tracking Technologies
Our website may use cookies, pixels, software-development tools, and similar technologies provided by companies such as website hosts, Google, Meta, or comparable providers.
These technologies may be used to:
Maintain website functionality
Remember user preferences
Detect fraud or security issues
Analyze website traffic and user behavior
Measure advertising performance
Understand how users reached our website
Improve website design and marketing effectiveness
You may control certain cookies through your browser settings, device settings, or any cookie-preference tool made available on our website. Disabling cookies may affect website functionality.
Where required by applicable law and supported by our systems, we will process legally recognized universal opt-out preference signals.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Complete requested services or transactions
Maintain business and transaction records
Document communications and consent
Meet legal, tax, accounting, insurance, and regulatory requirements
Prevent fraud and maintain security
Resolve disputes
Enforce agreements and protect legal rights
Retention periods may vary based on the type and sensitivity of information, the nature of the customer relationship, and applicable legal requirements.
When information is no longer reasonably necessary, we may delete, destroy, de-identify, or anonymize it. Residual information may remain temporarily in backups or archival systems until those systems are overwritten or securely retired.
11. Data Security and Incident Response
DCF maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, misuse, loss, or destruction.
Safeguards may include access restrictions, password controls, multifactor authentication, secure service providers, encryption where appropriate, employee-access limitations, record-retention procedures, and incident-response measures.
No website, electronic transmission, storage system, or security measure is completely secure. DCF therefore cannot guarantee absolute security or that unauthorized access will never occur.
If DCF discovers a security incident involving personal information, we will investigate and provide legally required notifications to affected individuals, government authorities, or other parties as required by applicable law.
12. Your Privacy Rights
Depending on your state of residence and applicable law, you may have the right to:
Confirm whether we process your personal information
Request access to personal information we maintain
Request correction of inaccurate personal information
Request deletion of personal information
Request a portable copy of certain information
Withdraw consent where processing is based on consent
Opt out of qualifying targeted advertising, sale, sharing, or profiling
Appeal the denial of a privacy request
Designate an authorized agent to make certain requests
Receive equal service without unlawful discrimination for exercising privacy rights
To submit a request, email [email protected] with the subject line Privacy Request.
Please identify the right you wish to exercise and provide sufficient information for us to locate your records and reasonably verify your identity. We may request additional verification information before completing a request.
Authorized agents may be required to provide proof of authority and verification of the consumer’s identity. We may deny or limit a request when permitted or required by law, including when we cannot reasonably verify identity or when an exception applies.
To appeal a denied request, email [email protected] with the subject line Privacy Appeal and explain why you believe the decision should be reconsidered.
13. Children’s Privacy
Our website and services are intended for adults and are not directed to children under 18.
We do not knowingly collect personal information from children under 18 without legally required authorization. If we learn that we have collected such information improperly, we will take reasonable steps to delete it.
14. Third-Party Websites and Services
Our website or communications may contain links to third-party websites, dealerships, lenders, payment processors, social-media platforms, or other services that DCF does not own or control.
DCF is not responsible for the privacy, security, content, or business practices of independent third parties. You should review their privacy notices before submitting information to them.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
The revised policy will be posted with an updated “Last Updated” date. Where required by law, we will provide additional notice or obtain additional consent before applying a material change to previously collected information.
16. Contact Information
DCF Auto Brokerage LLC
Website: dcfautobrokerage.com
Email: [email protected]
This Privacy Policy does not limit any rights available to consumers under applicable law.